frequently asked questions

before class

Yes, lockers are available for single class use as well as monthly rentals. Storage is also available in our lounge area.

Wear comfortable athletic clothing and prepare to sweat. Make sure to bring indoor running shoes as no outdoor shoes are allowed on the training floor.

Boxing gloves and wraps are mandatory for all boxing classes. Feel free to bring your own or we have gloves available to rent or purchase.

We recommend new clients arrive at least 20 minutes before class. There is nothing worse than feeling rushed when class is starting. Walk-in’s - we recommend arriving early to ensure your spot in class before it fills up!

Please call the front desk and we will allow you into class up to 5 minutes after it begins. Late arrivals exceeding this 5 minutes courtesy will not be allowed into class. Late arrivals become disruptive to other clients and the Instructor so we appreciate your consideration. Sorry, no exceptions.

All Class and Appointment cancellations require a minimum of 12-hour notice. Any cancellations provided less than 12-hours in advance will be subject to a $10 late cancellation fee. All Class and Wellness service No-Show's or Absences will be subject to a $20 fee.

All Private Training cancellations require 24-hour notice. Any cancellations made less than 24-hours in advance will be charged in full for the missed session.

during class

Yes, you will need it! Feel free to bring a water bottle and fill up at our filtered water dispensers. You can also purchase bottled water at the front desk. Note: it is important to hydrate before, during and after class.

Classes are intense but you can do anything you put your mind to! Our program is designed for all fitness levels and backgrounds. We have male and female and clientele with a wide range of physical abilities and strengths. If you are experiencing an injury, we will be happy to modify the exercises accordingly. If you are new, please read our First Timer page before attending your first class.

Sorry, no phones are allowed in class. 

after class

Yes, there are showers at all locations. Our complimentary bath + body products from Rocky Mountain Soap Company are 100% natural, toxin-free and made in Canada.


Yes, you will need to create an account before attending, you can easily do so on the Fit Factory mobile app or online. A waiver will need to be signed and an emergency contact will need to be setup; all of these steps can be done on the mobile app, online or in person.

You must be 16 years old or older to participate, anyone under 18 will need accompanied by an adult and get a parent or guardian to sign a waiver in person.

You get out what you put in! Typically, you can expect to drop inches and pounds while becoming stronger, leaner and more sculpted. On average you can expect to drop 2-6 lbs, 1-2 dress sizes and 1-3% body fat every single month if you come at least 3-4x per week, while simultaneously maintaining proper nutrition. Our program is strategically designed to firm your butt and thighs, tighten your core, decrease body fat, build muscle tone throughout your whole body and increase your confidence! Click HERE to check out our makeovers!

Shop online or at any of our locations. We have a variety of apparel including men’s and women’s tanks, t-shirts, shorts, hoodies, sports bras, reusable bottles, duffles and more!

To avoid a $10 late cancel fee - you must cancel at least 12 hours before the scheduled class. If you fail to cancel and do not show up, you will be charged a 'No Show' fee of $20. This policy is to avoid classes filling up to capacity and other members not being able to attend. If you know you are going to miss your class, please cancel ahead of time.

Please note any items left at the studio will be placed in the lost and found, items left behind at the end of each month will be donated so please check accordingly. When in the studio, please lock up your belongings. We highly recommend not bringing any valuables to the studio and more importantly not wearing any valuables in the classes as Fit Factory Fitness is not responsible for lost or stolen property.

While exercising during your pregnancy is safe and healthy, we strongly recommend you speak with your physician first about what is appropriate and safe for you. Make sure your doctor knows what a Fit Factory class entails. 

There is plenty of street parking available as well as parking lots nearby at all locations.